Refund policy

At Real Steel Knives, we want to ensure that you're completely satisfied with your purchase. Please read our return and refund policy below for details on how we handle returns, exchanges, and refunds.

 

Order Cancellation Before Shipment

If you change your mind about your order before it has been shipped, please contact us as soon as possible. We will be happy to cancel the order and provide a full refund. Please reach out to our customer service team promptly to ensure that the order is not processed for shipment.

 

Returns for Quality Issues

If you receive a product with quality issues, please contact our customer service team immediately upon receipt. We will assess the situation and, if the item is deemed defective or damaged, we will issue a full refund. Please provide details of the issue along with any photos or documentation to help us expedite the process.

 

Damages Due to Improper Use

If the product is damaged due to improper use or handling, we are unable to accept a return for the item. However, we understand accidents happen, and we are happy to assist you. You can contact customer service for a free replacement part, with only the shipping cost to be covered. Alternatively, if you place a new order, simply let us know, and we will ship the replacement parts along with your new order at no extra shipping cost.

 

Thank you for your understanding and continued trust in Real Steel Knives.