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Help & FAQs

If talking to a real-life human is your thing, you can reach out to our Customer Service Team at Contact US.

FAQs

Ordering

I have a question. How can I contact customer service?

You can reach out to us at services@realsteelknives.com.

I ordered the wrong item. Can I cancel my order?

Yes, you can. Contact us via email before the order is shipped, including your order number, and we will cancel it and process your refund.

Shipping

Which shipping carriers do you use?

We partner with Deutsch Post, DHL Express, Amazon, and USPS to ensure secure and timely deliveries.

Why can’t I place an order from my country?

Our service is available in regions with after-sales support, including most European countries, the USA, Canada, Australia, and New Zealand. If you believe your country should be included, please email our customer service team.

Returns and Refunds

How can I return a product?

Contact our customer service team. If your reason for return is valid, we’ll guide you through the return process.

How long does it take to receive a refund?

Refunds are processed immediately once we confirm receipt of your returned item. The time it takes to reflect in your account may vary depending on your payment provider.

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